Overview

On further tapping the opportunity, eZe Care could get into Software Development, and are currently developing a large volume Software product of multi modules and high level complex workflow and functional demand for one of the top ten lawyer firm in US.

The team in eZe Care has proven skill set in all phases of Software development Cycle and Project Management and Delivery. We practice an on site offshore model to provide quality and cost effective solutions to our clients.

Offshore Development

Selecting the right Business partner in today's overcrowded market place is no simple task. Yet, building and maintaining in-house competence and consistency is an even more frustrating venture to undertake. Tapping into strategic IT Outsourcing relationships are industry best practices that safeguard against technical obsolescence and create resourceful partnerships for delivering financial advantages. EZE CARE, IT Outsourcing Services have been meticulously fine tuned for delivering strength and stability backed by knowledge and superior innovation. Our vital, cost-effective services provide the finest solutions for the current IT Outsourcing landscape. Our IT Outsourcing services are tailor designed according to the customer's needs and plans, either as a complete solution or a partial operational solution. Our Total Onsite/Offshore Outsourcing Service offers an end-to-end services & solutions that take responsibility for a wide scope of customer operations and activities including software applications, Application Integrations, QA & Testing, ERP & CRM solutions and management services. This service can be pinpointed to a single operation or system. We also offer Onsite - Offsite model, Offsite-Offshore model, Onsite - Offsite - Offshore models with high security and proven system control & project management services with a dedicated central project steering committee and EDC Models (Extended Development Center Model). We currently serve global customers, providing 24x7x365 support to end-users for single-site and multi-site enterprises and organizations. Enterprises entering into an IT Offshore Outsourcing partnership today needs to focus not only on cost-effective solutions but on choosing a right partner for meeting strategic business goals and implementing far-reaching change. EZE CARE is the perfectly positioned global partner today to help enterprises execute cost reductions and improve the speed and quality of their IT services.

Our state-of-the-art development & support center in Hyderabad, India and our proven methodologies covering every phase of the project delivery life cycle are expertly combined with strong project management, senior staff supervision, and quality assurance mechanisms. This cooperation assures an extremely wide array of solutions, resulting in an all-inclusive service encompassing:

• Dedicated teams
• High Secured Network
• Latest Hardware & software
• Extended development and support center's model
• Excellent Team with Exceptional Technical & Communication skills
• State of Art Infrastructure with High Bandwidth Connectivity

Application Development

EZE CARE has a well-engineered and mature application development process which comprises the complete SDLC from business case analysis to Warranty support of the application. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the delivery teams spread across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web based tools which can be used by our customers.

The application development methodology can be used for:

• New application development
• Existing application enhancement
• Application consolidation
• Application migration

Application development activities can be bound by Service Level Agreement (SLA) framework with quality and risk management measures.

Our unique value proposition lies in our ability to:

• Use global delivery model for application development
• Knowledge acquisition and retention
• Integrated solutions via combined competencies
• Use our matrix organization structure for using the required expertise
• Our Partnership framework – T&M (Hourly or Project), Fixed Price, Service Level, Shared/Risk & Shared/Reward
• Focus on re-usability thus reducing cycle times and costs

Application Maintenance

EZE CARE has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

Our maintenance capabilities include:

• Documentation of existing application
• Production Support
• Incident Report (IR) resolution process
• Root-cause analysis
• Enhancements
• Testing
• Release Management

Our unique value proposition lies in our ability to:

• Use global delivery model for application maintenance
• Use the knowledge acquired in coming up with transformation plan
• Improve the productivity thus reducing the cost of maintenance
• Provide consultancy on the disposition plans (Transform/Retire/Consolidate/Replace) for the applications
• Availability of support team round the clock

Quality Assurance and Testing

eZe Care has achieved excellence through quality

Our proven legacy of business process and operational excellence enables us to provide our clients with functional knowledge and hands-on expertise to streamline their QA operations with the help of technology. Using our state-of-the-art knowledge environment, we leverage the collective knowledge and experiences of our employees, in order to create the most innovative solutions for our clients. This is in the form of improvements in process efficiency, resource productivity and last but not least, examining the process together with the back-end system.

What We Test

The list of software's we have experience with is extensive. Training is our continuous process. We are constantly training and adding new technologies as we add new clients and partners.

Areas of Testing Expertise

• Functional and Matrix Testing
• Manual and automated regression testing
• Test Automation, planning and creation of new Test strategies
• Internationalization and localization testing

Project Management

Working with EZE CARE, is choosing the RIGHT BUSINESS partner to meet your strategic business goals and implement far-reaching change, all of this under one global umbrella. The bedrock in EZE CARE's results oriented, high value quality solutions is our proficiency in Project Management. This potential and our well thought-out methodology are ubiquitous in the workings of all engagements and solutions delivered by EZE CARE. Project management is in reality a combination of applying discipline and methodology to guide a project to a successful conclusion.

Project Management is both an art and a science and well as a mindset and a discipline. EZE CARE's experienced Project Managers blend the proven tools and techniques of The Project Management Institute (PMI) and real business experience to help drive success for all projects. Our Project Managers are available to assist your company in high-level program and budget management for all your application and system development projects.

EZE CARE will utilize our customized proven PDCA software development cycle to ensure the success of our client projects. PDCA is based on a combination of PMI and the IEEE Software Development Life Cycle (SDLC) development methods. The PDCA process model uses an iterative and parallel approach to minimize risk and compress time from the development schedule. It allows design, development, test and deployment tasks to occur simultaneously, with any task allowed to start as soon as its dependencies are met. By decreasing the completed cycle-time in developing components and services, issues and cost are exposed quickly and efficiently. In addition, the PDCA process model helps to minimize risk by arranging the project plan so that high risk components and services are evaluated and delivered first. The chart below illustrates the major phases of the PDCA cycle.

Future Plans

eZe Care is all set to enhance the volume of business in all the existing verticals in multi fold, in addition to venturing into new IT/ITES segments. Having the base market relation and process in place, along with the strong marketing support from the team in US, will make the plans more lucrative for eZe Care.